exchange policy

EXCHANGES AND RETURNS

Domestic Order Returns

Cave Shepherd is dedicated to delighting you with your purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item(s) in re-saleable condition with proof of purchase within 30 days of your purchase for a refund or replacement.

All returns MUST be pre-approved by Cave Shepherd via telephone or by email. We will arrange a convenient pickup time of your item. To obtain a return authorization number, please contact the Customer Service Department at Tel# (246) 629-4400 to arrange a drop-off time.

Return Policy

At Cave Shepherd, your satisfaction with your purchase is important to us. We encourage you to carefully consider each purchase you make in our online store. Internet purchases are unique from traditional means of commerce for various reasons and require special policies regarding merchandise returns. We take great care to provide you with the best images and detailed descriptions of our merchandise, so you can make a reasonable informed purchase decision. From time to time some items may be under construction and be missing information. We are available to answer questions via email and phone, if additional information is needed.

EASY EXCHANGES AND RETURNS

Domestic Order Returns

Cave Shepherd is dedicated to delighting you with your purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item(s) in re-saleable condition with proof of purchase within 30 days of your purchase for a refund, store credit or replacement.

All returns MUST be pre-approved by Cave Shepherd via telephone or by email. We will arrange a convenient pickup time of your item. Alternatively, items can be returned to our Cave Shepherd main store Customer Service department with proof of purchase. To obtain a return authorization number, please contact Cave Shepherd to arrange a drop-off time.

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